| IT Service Management and Business Impact Management provide business to technology mapping: |
SNAPPiMON provides a very powerful analytical view for IT Service Management and Business Impact Management. You will be able to define rules for custom IT Service views and Business Impact Views and monitor IT from a perspective of Services and not be limited by element views..
SNAPPiMON provides end-to-end service health measurement with ability to define services and service groups and monitor the overall health of a service group and its associated services. IT Service views provide a very high level of visibility and insight into IT Infrastructure to the entire organization and presents the mapping of IT to business |
| Helps to minimize impact of IT infrastructure outages |
SNAPPiMON monitors select infrastructure Key Performance Indicators (KPIs) automatically and alerts when thresholds are breached. Monitoring by exception eases operations and helps minimize outages by proactive alerts. |
| Dashboard views from an easy-to-use interface |
SNAPPiMON provides dashboard views with drill-down capability, traffic lighted infrastructure status indicators and highly intuitive user interface. This practically eliminates the need to provide detailed user training. SNAPPiMON also allows users to analyze IT infrastructure related issues to the required depth, based on their role. |
| Easy to deploy, use and upgrade |
As SNAPPiMON provides a web browser based access, there is no need for any client to be installed on user desktops, making the deployment and use across the intranet or extranet much easier. Adding more elements or modules or upgrading licenses is also easy. |
| Provides transparency and visibility on the availability and health of IT Infrastructure |
Users will be able to view KPIs, Historical reports, analytical reports and perform root-cause analysis from within SNAPPiMON. |
| ITIL standard centric |
Helps align company operations with global service delivery standards. |
| Enables Real Time Enterprise (RTE) with Integrated View |
SNAPPiMON captures, monitors and acts on real time data of IT infrastructure. Hence provides total Visibility into IT infrastructure, Insight into performance and Control over SLAs. The application is meant to integrate multi-vendor and heterogeneous IT environments of companies. |
| Enables significant reduction in IT administration costs & hence lower TCO |
SNAPPiMON provides savings on upfront investments, on implementation and customization costs, on operational and business transaction costs, on staff training costs, on reporting and analytics. |
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